Privacy Policy
Last updated: April 9, 2026
Introduction
Shin Labs LLC ("we," "our," or "us") operates the shinlabs.llc website and related mobile applications including ChalkUp and MVPTour. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect information that you provide directly to us, including:
- Account information such as your name, email address, and phone number
- Profile information including photos, biography, and preferences
- Transaction and payment information processed through third-party providers
- Communications you send to us or through our platforms
- Content you create, upload, or share within our applications
We may also automatically collect certain information when you use our services:
- Device information including device type, operating system, and unique identifiers
- Usage data including features accessed, pages viewed, and interaction patterns
- Location data when you grant permission for location-based features
- Log data including IP address, browser type, and access times
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send notifications, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With service providers who perform services on our behalf (e.g., payment processing, hosting)
- With other users as part of the functionality of our platforms (e.g., coach profiles visible to players)
- In response to a legal request if we believe disclosure is required by law
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our applications may integrate with third-party services including Firebase (Google), Stripe, and Apple services. These services have their own privacy policies governing the use of your information.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Request portability of your information
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: hello@shinlabs.llc
- Phone: +1 (917) 830-4352
- Address: New York, NY